Automotive
Challenge
Automotive service teams strive to deliver excellent contact center support, from case intake through to field service. However, their current on-premise system is difficult to use and maintain, impacting service quality.
Solution
We empower service teams with Salesforce Service Cloud and Field Service solutions, enhanced by AI-powered innovations. With our specialized consultants and extensive industry experience, we ensure seamless implementation and optimized performance for the entire support process.
Contact Center
Service Technician
Integration with Salesforce
-
Avaya Telephony
-
SAP
-
DMS
-
Outsource Call Center
-
Active Directory
Innovative Products for
Automotive Industry
Service Cloud
Streamlines customer support for automotive businesses with tools for managing service cases, warranty claims, and vehicle support.
Customer Community Plus (Portal)
A self-service portal for customers and partners to access vehicle info, manuals, service updates, and collaborate seamlessly.