OUR PROJECTS
Automotive Industry
Challenge
Automotive service teams strive to deliver excellent contact center support, from case intake through to field service. However, their current on-premise system is difficult to use and maintain, impacting service quality.
Solution
We empower service teams with Salesforce Service Cloud and Field Service solutions, enhanced by AI-powered innovations. With our specialized consultants and extensive industry experience, we ensure seamless implementation and optimized performance for the entire support process.
Insurance Industry
Challenge
Sales and service agents are dedicated to delivering exceptional patient care and streamlining the claims process through an omnichannel approach. However, manual processes make it difficult to access a single source of truth, hindering efficiency and accuracy.
Solution
We equip sales and service teams with Salesforce Sales and Service Cloud solutions, enhanced with AI-driven innovations. Our specialized consultants in the insurance industry ensure seamless implementation, enabling agents to provide a cohesive and high-quality experience across all channels.
Manufacturing
& Trading Industry
Challenge
Sales teams need a solution to manage complex, B2B project-based sales with long cycles and multiple stakeholders. Additionally, management struggles to gain real-time, accurate visibility into the sales pipeline.
Solution
We implement Salesforce Manufacturing Cloud, tailored for sales teams and management with prebuilt features and AI innovations specifically designed for this industry. Our solution enhances pipeline visibility and simplifies project-based selling, empowering teams to manage lengthy cycles more effectively.
Professional Service
Challenge
Professional service providers need a solution to track B2C customer behavior throughout the journey, from initial awareness and engagement to delivering products and services. Currently, manual tracking leads to missed sales opportunities and incomplete customer insights.
Solution
We implement Salesforce Sales Cloud, tailored specifically for the professional services industry, with capabilities to build comprehensive customer profiles, track behaviors and preferences, manage membership programs, and streamline follow-up processes. This enables exceptional service that boosts customer satisfaction and increases upsell and cross-sell opportunities.